Frequently Ask Questions
Where is smmqg located?
- SMMQG has branches in Mian Channu, Lahore, Multan, and Islamabad, Pakistan.
- SMMQG has outlets located in Mian Channu, Lahore, Multan, and Islamabad, Pakistan.
What are the delivery charges?
- We offer delivery across Pakistan at a flat rate of Rs. 180 per order, regardless of the number of items included.
Can you waive off delivery charges?
-Delivery charges are competitively low compared to market standards, with a flat rate per order regardless of the number or size of items. To make the most of our delivery fee, we recommend consolidating as many items as possible into a single order.
How can I place order online?
- You can place your order through our website. If you encounter any issues while ordering, you can call us at 03457411170 during office hours, or get support from our customer service representatives on Facebook from 8 am to 8 pm.
How long will it take to deliver my order?
- Once you place an order on our website, delivery usually takes 3 to 5 working days after confirmation. However, in the event of unforeseen circumstances such as strikes, political unrest, flight delays, stock shortages, or adverse weather, there may be delays. We will inform you if any such issues impact your delivery.
Is this product available in your branch?
- We strive to have all products available at our branches. To avoid any inconvenience, we recommend calling your nearest branch to confirm the availability of your desired product before visiting.
How to place order on the website?
- Here are the steps to place an order on the SMMQG website:
- Visit Our Website: Go to [SMMQG's website].
- Browse Products: Explore our product categories and select the items you wish to purchase.
- Add to Cart: Click "Add to Cart" for each item you want to buy.
- View Cart: Click on the cart icon to review your selected items.
- Proceed to Checkout: Click "Checkout" to begin the ordering process.
- Enter Details: Provide your shipping information and payment details.
- Review Order: Double-check your order summary and details.
- Place Order: Click "Place Order" to complete your purchase.
If you have any questions or need assistance, feel free to contact our support team.
What is your return and exchange policy? How can I return a product?
- You can return a product within 15 days of delivery if it doesn't meet your expectations. To initiate a return, please call our helpline at 03457411170, and our customer service team will assist you.
- You will need to provide your order details along with the payment slip. Once we receive the returned package, you can choose between a refund or an exchange voucher for another purchase on our website.
Can you ship to international addresses?
- Recently do not offer international shipping. However, our international customers don't need to feel disappointed—stay tuned, as we're working on launching international deliveries soon.
- SMMQG currently has branches in Mian Channu, Multan, Lahore, and Islamabad. We're also planning to expand further with more locations coming soon across Pakistan.
Let me know if (product name) is available?
- Our inventory is regularly updated. Follow us on Facebook and Instagram to stay informed about the latest product availability.
Any queries regarding order modifications?
- Order modifications, please call SMMQG at 0345-7411170. Our customer support team is here to help you.
When is your next sale?
- We offer quality products at wholesale prices all year round. There's no need to wait for a sale—you can shop whenever you like. Even if you're purchasing just one item, you’ll still enjoy our wholesale pricing.
Do you have any product guarantee?
- All our products are backed by a money-back quality guarantee. We promise excellent value for your money on every purchase.
How do I apply for a job at Smmqg?
- Please submit your CV to
- customercare@smmqg.com -
- ceo@smmqg.com
- no-reply@smmqg.com.
If a position aligns with your skills and experience, we’ll reach out to you
Where can I share a business opportunity?
- Kindly send your business proposal to ceo@smmqg.com.
I don’t have my Order ID. What should I do?
- I don’t have your Order ID, please note that you receive a unique ID via SMS and email when you place an order. Ensure you provide accurate contact details, including your cell number, when placing your order.
Head Office:
SMMQG, Bangla, Office No. 1,2 Taj Market, Vehari Road, Jandiali, Mian Channu, 58000
Contact Number: 0345-7411170
Email Address: ceo@smmqg.com